Our money-back guarantee

What the guarantee covers

• Late delivery If the work arrives after your stated deadline and you can no longer use it, you are entitled to a refund.
• Missed brief If the delivered work still does not match your original instructions after revisions, you can request a refund.
• Free revisions Free revisions for 14 days from delivery, for changes that relate to your original brief.

How it works

Your payment is held while you review the delivery. It is released to your writer only after you approve the work. If the work does not match the brief you submitted, request a revision through your dashboard. Revisions are free for 14 days. If the work still does not meet the original requirements after those revisions, you can request a refund.

When you are entitled to a refund

You are entitled to a full or partial refund if:

• The work is delivered after the deadline you specified and you can no longer use it.
• After revisions within the 14-day window, the work still does not meet the original brief.
• You paid for a service we cannot deliver, for example a subject or paper type we do not cover.
• A duplicate payment was made in error.

When refunds do not apply

• You change the brief significantly after the order is placed and the work has started.
• The work was completed to the brief but you changed your mind.
• The revision request falls outside the 14-day window without a valid reason.
• You have already approved and downloaded the order.

Revision policy

Revisions are free within 14 days of delivery when the request relates to the original brief. Corrections, formatting adjustments and clearer explanations are not charged. A request that substantially changes the scope of the order may be treated as a new order, as set out in our terms. Your brief includes everything you supplied. If a required element from your rubric or template is missing, such as a section, the citation style you named or a required calculation, we add it at no charge within the revision window.

What we cannot promise

Grades and other academic outcomes are decided by your institution and are outside this guarantee. We promise the work will be done to your brief, on time, and revised if it is not.